Refund Policy
At Maa Dairy Agro, we strive to provide our customers with the highest quality organic milk and excellent service. However, we understand that there may be instances where you may need to request a refund. This refund policy outlines our guidelines and procedures for processing refunds.
1. Eligibility for Refunds:
You may be eligible for a refund under the following circumstances:
- Quality Issues: If you are dissatisfied with the quality of our organic milk, please contact us immediately. We may offer a replacement or refund, depending on the nature of the issue.
- Cancellation: If you wish to cancel your subscription or individual orders, you may be eligible for a refund, subject to our cancellation policy.
- Billing Errors: In the event of a billing error, such as overcharging or duplicate charges, please contact us to request a refund.
2. Refund Requests:
To request a refund, please contact our customer support team within [insert time frame] of the date of purchase or delivery. You may be required to provide proof of purchase or other relevant information to facilitate the refund process.
3. Refund Process:
Once your refund request is received and approved, we will process the refund within [insert time frame]. The refund will be issued to the original method of payment used for the purchase, unless otherwise specified.
4. Non-Refundable Items:
Certain items may not be eligible for a refund, including:
- Perishable goods, such as organic milk, that have been opened or consumed.
5. Cancellation Policy:
If you wish to cancel your subscription or individual orders, please refer to our cancellation policy for applicable terms and conditions regarding refunds.
6. Contact Us:
If you have any questions or concerns about our refund policy or the refund process, please contact us at [insert contact information].
7. Changes to this Refund Policy:
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or mobile application.
Thank you for choosing Maa Dairy Agro. We appreciate your business and strive to ensure your satisfaction with our products and services.